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24 Hour Online Technical Support
Upgrade notice:
As of 9/11/02 we have just released our new
Performance Diet Pro upgrade version 4.0.X.
 24
Hour Online Technical Support: For the
fastest on-line support for your password or
downloading problems, general questions, or error message
solutions use this page! It has a quick link index that will
get you the information you need FAST!
Our
users have told us in unsolicited email that we have one of the
fastest email support systems they have encountered in the
software industry. Our tech support email system replies to your
queries only during our business hours, M-F, 9-5 Rocky Mountain
Time except all holidays. We are also closed during the annual
company vacation and training during the last week of December.
New
Version 4.0.X FAQ
(Frequently Asked Questions) Passwords, downloading purchase
problems, error messages etc.
Older
Versions below 4.0.x FAQ
(Frequently Asked Questions) Passwords, downloading
purchase problems, error messages etc.
Upgrade notice:
As of 9/11/02 we have just released our new
Performance Diet Pro upgrade version 4.0.X.
Click here to
see instructions on how to get the upgrade.
Health-RunR Technical Support Policies
-
Limited
Technical Support For Free Evaluation Copies
-
Priority
Technical Support for Registered Users
Free Trial
users may obtain one courtesy, free e-mail technical support
occurrence. To get assistance with your technical support
questions e-mail the Bug report to (support@healthkeeper.com). If
applicable, BEFORE you e-mail us your Bug report, we recommend
you first:
-
Check the
extensive on-line Help (in the software on the menu bar or
off the help button) to see if the answer to your help
question is not already there. Our on-line help is arranged
by subject, is indexed and explains how to use every program
function.
-
Check our
regularly updated software FAQ (Frequently Asked Questions)
at our web site at www.health-runr2.com/support/faq.htm.
Here you can check to see if you are using the most current
software version or if you are missing a between version
patch. If so, you may be able to solve your problem with a
short upgrade or patch download.
If you do
not find the answer to your question or problem above e-mail
us, but be sure to use the attached bug report so we have
ALL the information we need to help you in the fastest way.
Free Trial
Users please note:
We usually answer all free trial user technical support
requests with 24 hours except weekends and holidays.
Priority
24 Hour Technical Support for Registered Users
All Registered
users get the following technical support services:
-
Free 24
hour Internet online support using our web page support FAQ
and other web page support features at (www.health-runr2.com).
-
Registered
users get up to five priority handling, free e-mail support
occurrences during the first 90 days after registration.
To get
registered user priority assistance with your technical support
questions e-mail the Bug report to (support@healthkeeper.com). If
applicable, BEFORE you e-mail us your Bug report, we recommend
you first:
-
Check the
extensive on-line Help (in the software on the menu bar or
off the help button) to see if the answer to your help
question is not already there. Our on-line help is arranged
by subject, is indexed and explains how to use every program
function.
-
Check our
regularly updated software FAQ (Frequently Asked Questions)
at our web site at www.health-runr2.com/support/faq.htm.
Here you can check to see if you are using the most current
software version or if you are missing a between version
patch. If so, you may be able to solve your problem with a
short upgrade or patch download.
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